Terms of Service
Last updated: February 2026
1. Service Scope
Unicorn International provides commercial printing, packaging manufacturing, product design, sampling, bulk production, and export logistics services. The scope of each engagement will be defined in the specific quotation or contract provided to the client.
2. Order Process
Orders are initiated through a formal quotation process. Upon agreement on specifications, pricing, and delivery terms, a purchase order or contract will be issued. Production begins after receiving the agreed advance payment or letter of credit.
3. Specifications & Approval
Clients are responsible for providing accurate specifications, artwork, and design files. Pre-production samples will be provided for approval before bulk manufacturing. Any changes after sample approval may result in additional charges and timeline adjustments.
4. Delivery & Shipping
Delivery timelines are estimated based on order volume and complexity. While we strive to meet all deadlines, delays caused by force majeure, material shortages, or client-side changes are not the responsibility of Unicorn International. Shipping terms (FOB, CIF, etc.) will be defined in the contract.
5. Payment Terms
Payment terms are agreed upon at the time of order confirmation. Standard terms may include advance payment, milestone payments, or letter of credit arrangements. Late payments may incur additional charges and production delays.
6. Returns & Claims
Quality claims must be submitted within 7 business days of delivery with supporting documentation and photographs. Returns are accepted only for manufacturing defects that deviate from agreed specifications. Custom-printed or bespoke products are non-returnable.
7. Confidentiality
Both parties agree to maintain confidentiality of proprietary information, including designs, pricing, business strategies, and trade secrets shared during the course of business. This obligation survives the termination of any agreement.
8. Termination
Either party may terminate services with written notice as specified in the contract. Termination does not relieve the client of payment obligations for work completed or materials procured prior to termination.